Job Role: Field Service Advisor
Location: Houston, Texas 77073 (Onsite)
Duration: 6 Months
Shift Information:
Monday – Friday: 4:00 PM - 1:00 AM
Qualifications:
- Minimum of 2 - 3 years’ experience in an in high-end customer service environment
- High school diploma or equivalent
- Experience in an automotive or high-tech environment preferred
- Experience with managing remote service teams preferred
- Working knowledge and experience of automotive products, repairs, and parts
Responsibilities:
- Works every day to deliver a world-class customer experience Answer phone calls, emails, and drive-ins to address any customer concern with the highest level of response and attention
- Works collaboratively with Operations teams to communicate with customers and identify solutions to reduce customer impact
- Responds thoughtfully to customer inquiries and escalated operational failures in a timely fashion
